Effective Date: 05.08.2024

Last Updated: 09.04.2025

We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Shopify store or interact with us via Instagram, including through tools provided by Meta (Facebook/Instagram).

1. Who We Are

This website is operated by SAVORA GmbH, located at Ruetihofstrasse 15, 8713 Uerikon, Switzerland. We sell products via our Shopify store and through Instagram, using tools provided by Meta Platforms Ireland Ltd.

Contact us:

Email: info@savora-cafe.com

2. What Data We Collect

We may collect and process the following personal data:

• Personal details: name, shipping/billing address, email, phone number
• Order details: product, quantity, delivery method
• Payment data: processed securely via Shopify and third-party providers
• Social media data: if you interact with us via Instagram (comments, likes, DMs)
• Marketing & tracking data: from Meta Business Tools such as Meta Pixel or Conversions API
• Technical data: IP address, device type, browser, geolocation (if enabled)
• Cookies and tracking technologies: for performance, marketing, and analytics

3. Use of Meta Business Tools

We use Meta Business Tools, such as:

• Meta Pixel
• Conversions API
• Instagram Shopping (via Shopify integration)

These tools help us analyze traffic, personalize advertising, and measure campaign performance. When using these tools:

• We may share limited customer data (e.g., hashed email, browser information) with Meta.
• Data shared is subject to Meta’s Business Tools Terms.
• You can learn more about how Meta uses this data in their Privacy Policy.
• We ensure that we obtain your consent (where required) before using these tools for tracking or marketing.
• We do not share sensitive or confidential personal data without a legal basis or your permission.

4. How We Use Your Data

We use your data for the following purposes:

• To process and ship your order
• To communicate with you about your purchase
• To send you updates and promotions (if opted-in)
• To improve our website and ad performance
• To comply with legal obligations
• To use data responsibly for marketing via Meta (if consent given)

5. Legal Bases

We process your data based on the following legal grounds:

• Consent (e.g., for marketing or cookies)
• Performance of a contract (e.g., fulfilling your order)
• Legal obligations (e.g., tax records)
• Legitimate interests (e.g., website analytics, fraud prevention)

6. Data Sharing

We may share your data with trusted third parties including:

• Shopify Inc. (hosting and transaction processing)
• Meta Platforms Ireland Ltd. (advertising and analytics)
• Payment providers (e.g., PayPal, Stripe)
• Shipping services (e.g., DHL, Swiss Post)

All data transfers are done in compliance with GDPR and the Swiss FADP (revDSG), with appropriate safeguards such as standard contractual clauses where necessary.

7. Social Media Interactions

If you engage with our Instagram account, your data is subject to Instagram's Terms of Use and Privacy Policy. We only collect or use data provided directly to us (e.g., DMs, comments) in accordance with this Privacy Policy.

8. International Transfers

Some services we use (e.g., Shopify, Meta) may process data in third countries, including the U.S. We ensure that data is protected through appropriate safeguards like the EU Standard Contractual Clauses.

9. Your Rights

Under GDPR and Swiss law, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate data
• Request deletion (the “right to be forgotten”)
• Withdraw consent at any time
• Object to or restrict certain processing
• File a complaint with a data protection authority

10. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described above or to comply with legal requirements (e.g., 10 years for invoices in Switzerland).

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and improve performance. You can manage your preferences in our cookie banner or browser settings.

12. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

13. Updates to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with the revised date.